How can we help?
Get help using CORA, contact the team, or manage your account.
Emergency
Do not use CORA. Call [emergency number] or go to the nearest hospital.
Contact the CORA team
For help with your account, an appointment request, or anything that is not working.
[Help line number], [hours]
About an appointment
Questions about your visit, such as what to bring or a change of time, are best answered by the clinic. Their contact details are shown with your request in CORA.
Delete your CORA account
You can delete your account at any time. You do not need to give a reason.
In the CORA app or on the web
- Sign in to CORA.
- Go to [Account settings].
- Choose [Delete my account] and confirm.
If you cannot sign in
Email privacy@cora.gov.gy from the email address on your account, with the subject “Delete my CORA account”. We may ask you to confirm your identity first.
What happens to your information
- Your CORA account, profile and saved questions are deleted within [number] days.
- Records of care you received at a health facility are part of your health record and are kept by the health system as the law requires. [Legal review: confirm retention rules]
- Pending appointment requests are cancelled and the clinic is told.
Report a problem
If something in CORA is wrong, such as a clinic’s hours, tell us at help@cora.gov.gy. Please do not include medical details in your email.
Report a security issue
Found a security weakness in CORA? Email security@cora.gov.gy. Please do not share the details publicly until we have had time to fix it.
For health workers
Clinic staff confirm requests and manage schedules in CORTEX. For help, contact CORTEX support.
Common questions.
Is CORA a doctor?
No. CORA gives general health information and helps you find and book care. It does not diagnose illness, prescribe medicines or replace a health worker.
I sent a request. When will I hear back?
The clinic reviews your request and confirms a time. Your request shows as “Pending confirmation” until then. [State the expected response time, once approved]
How do I change or cancel an appointment?
Open your request in CORA and choose Change or Cancel. Your original appointment stays in place until a new time is confirmed, unless you cancel it.
Can I book for my child or a parent?
[Confirm what is possible at launch. Family and carer access is planned.]
I forgot my password.
Choose “Forgot password” on the CORA sign-in screen and follow the link we email you.
Does CORA work on slow internet?
[Confirm low-bandwidth and offline behaviour, for example requests saved and sent when you are back online]
Who runs CORA?
[Publishing entity legal name], Government of Guyana. CORA is part of CORTEX, the national digital health platform.